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Business Solutions Manager

Posting Date:  Sep 29, 2022

Louisville, KY, US, 40299

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents across Indiana, Ohio, Kentucky and Tennessee for over a century. Our purpose is to secure the future of rural communities and agriculture - one home, one farm and one business at a time. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 10 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.  


SCHEDULE:  Full Time 


About Our Opportunity

The Business Solutions Manager works closely with end users, leaders and other essential partners to support the association’s end-to-end lending processes.  Contributes business knowledge to develop, implement, and enhance business processes and technology systems to meet business needs and mitigate operational and compliance risk. Leads process innovation through objective evaluation, incorporating industry standard methodologies for business analysis and business process management, and obtaining regular input from various end users. As a Business Solutions Manager, serves as the subject matter expert on the business process for the  business segment(s) they support. Is the main liaison between various departments, business technology, vendors and other business users and works collaboratively to identify, recommend and implement continuous improvement for the purpose of optimizing results and improving processes in line with the association and customer requirements. Supports the association through facilitation and implementation of initiatives, processes, and products in the areas of lending, retail operations and technology support. Provides second level support to business users for technology systems, credit policies/procedures, business process workflows and documentation and retail lending operations. Coordinates communications and assists with the development and execution of training on systems and processes. 

How You Will Spend Your Time

1.    Engages key stakeholders to execute the overall business process vision; coordinate cross-functional teams, including vendors, and effectively facilitiates moving everyone towards the delivery of recommendations/solutions that allow the business segments to achieve operational excellence. 
2.    Represents the business and contribute to the achievement of association goals and objectives through strategic projects, critical run the business initiatives and departmental requests. Communicates regularly and effectively with team leader and other key stakeholders on statuses.  
3.    Enables the lending process through business ownership of technical systems.  Proactively solicits feedback from a diverse group of business users on processes, new system development, features and existing system functionality for enhancements and continuous improvement.  
4.    Facilitates the development, documentation and retention of lending and retail office operations process and procedures.  Maintains procedures that balance effective processes and safe, sound lending practices, including appropriate internal controls. Creates, maintains, updates, and improves library of process maps and tables, procedures, and process guides for lending business segments and programs.
5.    Coordinates with Product Owners and business technology to facilitate the design and development of business rules, strategies and workflows, process improvement and/or system enhancements based on business needs and analysis.  Maintains current documentation on the workflows, rules and processes within the business segment.
6.    Manages and prioritize backlog for process improvement requests and act as a liaison between business segment(s) and business technology and product owners for technology enhancement requests. Works proactively with the business to manage expectations for completion.
7.    Maps, monitors, documents, and improves lending business processes. Maintains document standards and content management of process documentation library through review process. Provides timely, efficient support and service to end-users and leaders through consistent and repeatable work processes, interpretation of policy and procedures.
8.    Supports change management initiatives by providing end users with process documentation to enable efficient, compliant execution of job responsibilities. Partners with Organizational Development to assist with the development and delivery of training on systems and processes, coordinates communications and Manual updates as applicable. 
9.    Works in a collaborative manner with peers, extended Operational Process Excellence team members and other partners including but not limited to, technology, business segments, legal, risk, compliance and organizational development.
10.    Represents and communicates the mission and values of the association and comply with its conduct policy, security policy and confidentiality expectations.

Minimum Education & Experience

•    Bachelor’s degree in Business, Agriculture, Technology or related field preferred or, equivalent training and experience.  
•    Minimum of three (3) years credit, lending, lending operations, business analysis or technology experience, preferably within the finance industry.  
•    Minimum of three (3) years’ experience researching, analyzing and working with or developing business processes and technology solutions.  
•    Demonstrate successful completion of business owner tasks and responsibilities as part of projects or initiatives. Ability to coordinate with the business and facilitate the creation of process and procedures.
•    Must complete HDI Support Center Analyst certification within six (6) months of employment.  

Mental & Physical Requirements

•    Engage in telephone and face-to-face conversation to serve customers and give and receive information from customers, staff, vendors, outside consultants and the public.
•    Use a computer and similar office technology and tools.  This involves reading the screen and keying/typing information.
•    Speak and make presentations to individuals or groups on technical subjects related to job.
•    Travel via auto or commercial transportation to carry out essential responsibilities of the job.
•    Successfully interact with and represent the organization to customers, staff, officers, board members, vendors, and/or the public at all levels.
•    Provide sound technical advice to customers and other staff in the subject field(s) related to this position.
•    Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
•     Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.

Requirements of the job include the ability to do the work, with or without reasonable accommodations. It is the Association's policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is only a highlight of what we provide our team members:



  • Medical Insurance - Two consumer-driven health plans available paired with a tax-advantaged Health Savings Account (HSA).
  • Dental - Our dental plan offers option of basic or comprehensive coverage. 
  • Vision Insurance
  • Flexible Spending Accounts - Two Savings Plans to plan for eligible healthcare expenses.
  • Employee Assistance Program (EAP) - Mental Health providers for you and your family.
  • Income Protection - Short and Long-term Disability Insurance coverage.
  • Retirement Savings - Team members have 401(k) savings options with an employer match.
  • Paid Time Off - Vacation, sick, and holidays.



Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.



Nearest Major Market: Louisville