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Loan Servicing Specialist

Posting Date:  Jan 11, 2023
Location: 

Louisville, KY, US, 40299

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents across Indiana, Ohio, Kentucky and Tennessee for over a century. Our purpose is to secure the future of rural communities and agriculture - one home, one farm and one business at a time. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

 

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 10 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.  

 

SCHEDULE:  Full Time 
TRAVEL REQUIRED:  0% - 25% 

 

About Our Opportunity

Our Loan Servicing Specialist will provide loan accounting services to Farm Credit Mid-America offices by analyzing requests, reconciling loan related accounts, providing phone support to branch offices, creating accounting system entries using the appropriate procedures and accounting principles and ensuring the work is accurate.  This position is expected to resolve a wide variety of loan accounting problems and to identify accounting system problems or issues and refers to the director for resolution.  Organizes and prioritizes work to meet processing deadlines. 

 

How You Will Spend Your Time

  • Provide quality service and support to Farm Credit Mid-America staff, customers, AgriBank staff and outside vendors by answering questions, researching problems, and providing solutions from multiple sources including: email, multi-line phone queue and internal software systems.
  • Perform loan servicing actions and reconciliation of loan related accounts based on analysis of accounting requests by preparing accounting entries involving complex calculations and transactions.
  • Audit completed loan servicing actions and reconciliations by other team members for accuracy and completeness.
  • Enforce association fraud prevention and compliance by monitoring reports, approval of outgoing wires, ACH disbursement setups, and the association Fraud Analyst tool daily.
  • Provide support for customer correspondence items, review the receivable reports, and make corrections to billing statements and accurately generate system receivables.
  • Provide support regarding issuance, limit changes, cancellation and fraudulent transactions for customer disbursement card program.
  • Acquire and maintain expertise in accounting systems, association practices and procedures to provide technical support to Farm Credit Mid-America staff on servicing issues.

Minimum Education & Experience

Associate’s Degree or equivalent classroom hours plus one to two years of experience in loan servicing, accounting, banking or financially related customer support while using a variety of business software, demonstrating proficiency in Excel, or Bachelor’s Degree plus a demonstrated proficiency in Excel.

Mental & Physical Requirements

  • Engage in telephone and face-to-face conversation to serve customers and give and receive information from staff, vendors, outside consultants and the public.
  • Use a computer and similar office technology and tools.  This involves reading the screen and keying/typing information.
  • Speak and make presentations to individuals or groups on technical subjects related to job.
  • Travel via auto or commercial transportation to carry out essential responsibilities of the job.
  • Successfully interact with and represent the organization to staff, officers, board members, customers, vendors, and/or the public at all levels.
  • Provide sound technical advice to leaders and other staff in the subject field(s) related to this position.
  • Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
  • Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.

 

 

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is only a highlight of what we provide our team members:

 

  • Medical Insurance - Two consumer-driven health plans available paired with a tax-advantaged Health Savings Account (HSA).
  • Dental - Our dental plan offers option of basic or comprehensive coverage. 
  • Vision Insurance
  • Flexible Spending Accounts - Two Savings Plans to plan for eligible healthcare expenses.
  • Employee Assistance Program (EAP) - Mental Health providers for you and your family.
  • Income Protection - Short and Long-term Disability Insurance coverage.
  • Retirement Savings - Team members have 401(k) savings options with an employer match.
  • Paid Time Off - Vacation, sick, and holidays.

 

Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.


Nearest Major Market: Louisville