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Senior Loan Servicing Analyst -Capital Markets

Posting Date:  Sep 30, 2022

Louisville, KY, US, 40299

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents across Indiana, Ohio, Kentucky and Tennessee for over a century. Our purpose is to secure the future of rural communities and agriculture - one home, one farm and one business at a time. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 10 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.  


SCHEDULE:  Full Time 


About Our Opportunity

Our Senior Loan Servicing Analyst will provide loan accounting services to Farm Credit Mid-America offices by analyzing requests, reconciling loan related accounts, providing phone support to branch offices, creating accounting system entries using the appropriate procedures and accounting principles and ensuring the work is accurate.  This position is expected to resolve a wide variety of loan accounting problems and to identify accounting system problems or issues and refers to the director for resolution.  Organizes and prioritizes work to meet processing deadlines. This position is also responsible for training other staff (central and field office) and monitoring their work quality, track basic work quality progress of other accountants for the director and assists in the completion and dissemination of accounting requests between accountants. 

How You Will Spend Your Time

  • Provide quality service and support to Farm Credit Mid-America staff, customers, AgriBank staff, and outside vendors by answering questions, researching problems, reviewing receivable reports, making corrections for accuracy of billing statements, and providing solutions from multiple sources including email, multi-line phone queue, and internal software systems.
  • Provide support to project teams by being the subject matter expert (SME) for Loan Servicing.
  • Representing loan servicing on cross-functional teams.Participating actively in and/or facilitates team meetings to support the Director and identify issues for discussion and training.
  • Reviewing loan servicing procedures and association manuals and recommends revisions.
  • Review, research, process, and respond to moderate to complex written and phone inquiries from customers, title companies, vendors, and internal staff pertaining to loans and various areas within loan servicing
  • Research and resolve issues utilizing various resources and process documentation.
  • Provide support regarding issuance, limit changes, cancellation and fraudulent transactions for customer disbursement card program.

Minimum Education & Experience

Associate’s Degree or equivalent classroom hours plus six years of experience in loan servicing, accounting, banking or financially related customer support while using a variety of business software, demonstrating proficiency in Excel including two to three years of  FCMA experience desired or

Bachelor’s Degree plus three to four years of experience in loan servicing, accounting, banking or financially related customer support using a variety of business software, demonstrating proficiency in Excel; three years of  FCMA experience desired.

Mental & Physical Requirements

  • Engage in telephone and face-to-face conversation to serve customers and give and receive information from staff, vendors, outside consultants and the public.
  • Use a computer and similar office technology and tools.  This involves reading the screen and keying/typing information.
  • Speak and make presentations to individuals or groups on technical subjects related to job.
  • Travel via auto or commercial transportation to carry out essential responsibilities of the job.
  • Successfully interact with and represent the organization to staff, officers, board members, customers, vendors, and/or the public at all levels.
  • Provide sound technical advice to leaders and other staff in the subject field(s) related to this position.
  • Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
  • Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.


Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is only a highlight of what we provide our team members:


  • Medical Insurance - Two consumer-driven health plans available paired with a tax-advantaged Health Savings Account (HSA).
  • Dental - Our dental plan offers option of basic or comprehensive coverage. 
  • Vision Insurance
  • Flexible Spending Accounts - Two Savings Plans to plan for eligible healthcare expenses.
  • Employee Assistance Program (EAP) - Mental Health providers for you and your family.
  • Income Protection - Short and Long-term Disability Insurance coverage.
  • Retirement Savings - Team members have 401(k) savings options with an employer match.
  • Paid Time Off - Vacation, sick, and holidays.


Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.

Nearest Major Market: Louisville