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Software Systems Engineer

Posting Date:  Nov 12, 2022
Location: 

Louisville, KY, US, 40299

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents across Indiana, Ohio, Kentucky and Tennessee for over a century. Our purpose is to secure the future of rural communities and agriculture - one home, one farm and one business at a time. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 10 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.  

 

SCHEDULE:  Full Time 
TRAVEL REQUIRED:  0% - 5% 

 

About Our Opportunity

Our Software Systems Engineer will be an enterprise software systems technical expert that works collaboratively with various team members in the administration, installation, configuration, customization and integration of association enterprise business applications (e.g. enterprise content management (ECM) systems, customer relationship management (CRM) systems, Intranet systems, Software deployment, Service delivery systems).  Will serve as the escalation point of contact for enterprise software systems to aid in troubleshooting and problem resolution. This position will have the ability to create workaround procedures when standard procedures have failed and the knowledge to seek out appropriate internal and external resources when urgent problems arise to resolve issues in a timely fashion.

How You Will Spend Your Time

  • Design, coordinate and perform the installation and configuration of complex enterprise software systems.
  • Proactive, efficient and accurate administration of enterprise software systems throughout all application environments. (E.g. Prod, Dev, Staging, DR).  Coordinating upgrades and patches with other technology teams and business owners.
  • Document procedures for installation, upgrades, and customizations. Provide design expertise for system upgrades and application integration initiatives and projects.
  • Effective and timely problem solving, coordination and resolution of escalated support incidents.
  • Identifies and executes on opportunities for improvement in processes and technology. Stays abreast of technology trends and current business challenges. Applies technology to solve business problems and create a better customer experience (internal and external).
  • Perform day-to-day system administration, proactively monitor key enterprise systems for issues to avoid system downtime and enhance performance.
  • Build strong relationships with business partners, vendors and customers.
  • Anticipate and raise project, business, and technical issues to the appropriate resource(s).

Minimum Education & Experience

Bachelor's degree in computer science, business or related field; with at least one year experience supporting enterprise software applications; or a minimum of four years of direct experience in a software administration/software implementation role. Good project management skills, oral and written communication skills, and analytical skills necessary.

Mental & Physical Requirements

  • Engage in telephone and face-to-face conversation to serve customers and give and receive information from customers, staff, vendors, outside consultants and the public.
  • Use a computer and similar office technology and tools.  This involves reading the screen and keying/typing information.
  • Speak and make presentations to individuals or groups on technical subjects related to job.
  • Travel via auto or commercial transportation to carry out essential responsibilities of the job.
  • Successfully interact with and represent the organization to customers, staff, officers, board members, vendors, and/or the public at all levels.
  • Provide sound technical advice to customers and other staff in the subject field(s) related to this position.
  • Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
  • Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.

 

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is only a highlight of what we provide our team members:

 

  • Medical Insurance - Two consumer-driven health plans available paired with a tax-advantaged Health Savings Account (HSA).
  • Dental - Our dental plan offers option of basic or comprehensive coverage. 
  • Vision Insurance
  • Flexible Spending Accounts - Two Savings Plans to plan for eligible healthcare expenses.
  • Employee Assistance Program (EAP) - Mental Health providers for you and your family.
  • Income Protection - Short and Long-term Disability Insurance coverage.
  • Retirement Savings - Team members have 401(k) savings options with an employer match.
  • Paid Time Off - Vacation, sick, and holidays.

 

Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.

 

CITYIND


Nearest Major Market: Louisville